At ADVINSYS, customer satisfaction is our top priority. We have crafted this comprehensive policy to ensure you have a clear understanding of our order cancellation, return, refund, and warranty processes. Please read these important guidelines carefully to ensure you have a satisfactory experience using our products and services.
Order Cancellations
We understand plans may change, and ADVINSYS is committed to providing a flexible cancellation policy.
If you wish to cancel your order, please contact us at
service@advinsys.com.au before it ships. We will do our best to process your request and provide a full refund.
If your order has already shipped, please contact us as soon as possible—we will guide you through the return and refund process.
Return & Exchange Policy
We are committed to ensuring a smooth and worry-free shopping experience. If you are not completely happy with your order, you may request a return or exchange within 30 days of receiving the product.
Eligible Conditions
To be eligible for a return or exchange, the product must be:
In its original packaging;
Unused and in the same condition as received;
Complete with all accessories, manuals, and included items;
Free from damage caused by misuse, improper handling, or unauthorized modification.
Products that have been used, damaged, or returned without original packaging may not be eligible for return or exchange.
Return Shipping Costs
If the return or exchange is caused by a product quality issue, defect, or an error on our part, we will cover the return shipping cost.
If the return is due to personal reasons, such as change of mind, incorrect purchase, or no longer needing the product, the customer will be responsible for the return shipping cost.
Return & Exchange Address
To request a return or exchange, please contact our customer service team by email to obtain the correct return address.
Please do not return the product directly to the original sender’s address, as this may delay the return process or result in the package not being received.
Return & Exchange Process
Obtain Approval: Our customer service team will review your request within 48 hours. You will receive an email notification once approved.
Safely Return: Please pack and send the item back as instructed. We kindly recommend insuring the shipment. Please note that return shipping costs are the customer’s responsibility.
Refund Processing Time: Once we receive and inspect the returned product, your refund will be processed within 1–3 business days. The refund will be issued to the original payment method used for the purchase.
Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
Tip: To ensure a smooth return process and resolve your issues promptly, we kindly recommend submitting an online return request or contacting our support team before returning any products. Please note that returns require prior approval from our support team. Thank you for your understanding.
About Refund
Refund Turnaround Time
Once your refund request is approved, the amount will be credited back to your original payment method within 7 business days.
Refund Details
Order Cancellation: A full refund will be issued for orders canceled before shipment.
Returns: The refund amount will be processed after deducting original shipping fees and taxes. Return shipping costs are the responsibility of the customer.
Warranty Claims: For products that meet the warranty conditions, a full or partial refund will be issued upon approval by the ADVINSYS team. Please note that original shipping fees and taxes are non-refundable.
Note: All refunds will be credited to the original payment method only. If you have any questions, feel free to contact our customer service team.
