At ADVINSYS, customer satisfaction is important to us. We have designed this Returns & Exchanges Policy to provide clear information about order cancellations, returns, exchanges, refunds, and warranty claims.
Please review the following terms carefully before requesting a cancellation, return, exchange, or refund.
Order Cancellations
We understand that plans can change, and ADVINSYS aims to provide a flexible cancellation process.
If you wish to cancel your order, please contact us at service@advinsys.com.au before your order has been dispatched. If the cancellation is successfully processed before dispatch, you will receive a full refund.
If your order has already been dispatched, please contact us as soon as possible. Our customer service team will assist you with the applicable return and refund process.
Return & Exchange Policy
We want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return or exchange within 30 days of receiving your product, subject to the conditions below.
Eligible Conditions
For change-of-mind returns or exchanges, the product must generally be:
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In its original packaging;
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Unused and in the same condition as received;
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Complete with all accessories, manuals, components, and included items; and
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Free from damage caused by misuse, improper handling, accidental damage, or unauthorised modification.
Products that have been used, damaged, altered, or returned without their original packaging or included accessories may not be eligible for a change-of-mind return or exchange.
This does not affect any rights you may have under applicable consumer laws.
Return Shipping Costs
If the return or exchange is required because the product is faulty, defective, damaged on arrival, incorrectly supplied, or due to an error made by ADVINSYS, we will cover the reasonable return shipping costs where applicable.
For change-of-mind returns, incorrect purchases made by the customer, or products that are no longer required, the customer is responsible for the return shipping costs.
Please contact our customer service team before sending your product back so we can confirm the appropriate return procedure.
Australian Local Return Point
For customers in Australia, approved returns may be sent to our Australian local return point:
ADVINSYS Australian Return Point
C/O Warehouse 2
54 Ferndell St
South Granville NSW 2142
Australia
Important: Please do not send products to this address without first obtaining return approval from ADVINSYS Customer Service.
Returns sent without prior approval, a valid return request, or the required return information may experience processing delays or may not be correctly identified upon arrival.
Please also do not return products to the original sender's address shown on the shipping label unless specifically instructed by our customer service team.
Return & Exchange Process
1. Submit a Return or Exchange Request
Please submit your request via our Return & Exchange Application Form:
https://www.advinsys.com.au/pages/contact-us
You may also contact our customer service team at service@advinsys.com.au if you require assistance.
2. Obtain Return Approval
Our customer service team will review your request, generally within 48 hours.
Once your return or exchange is approved, we will provide you with the relevant return instructions and any information required to identify your return.
3. Pack and Return the Product
Please securely package the product, including all applicable accessories, manuals, components, and original packaging, and return it according to the instructions provided by our customer service team.
For customer-arranged returns, we recommend using a tracked shipping service and retaining your proof of postage until your return has been completed.
Where the return is due to a change of mind or another customer-related reason, return shipping costs are the customer's responsibility.
Where the return is due to a confirmed product fault, defect, shipping damage, incorrect item, or an error by ADVINSYS, return shipping costs will be handled in accordance with the instructions provided by our customer service team.
4. Inspection and Refund or Exchange
Once the returned product has been received, our team will inspect it to confirm its condition and eligibility.
For approved refunds, ADVINSYS will generally process the refund within 1–3 business days after the returned product has been inspected and approved.
Refunds will be issued to the original payment method used for the purchase.
After the refund has been processed by ADVINSYS, it may take additional time for the funds to appear in your account. Depending on your bank, card issuer, or payment provider, this may take up to 7 business days.
Important Return Tip
To help us process your return quickly and accurately, please submit an online return request or contact our customer service team before returning any product.
All returns require prior approval from ADVINSYS.
Refunds
Order Cancellations
Orders successfully cancelled before dispatch will receive a full refund to the original payment method.
Change-of-Mind Returns
For approved change-of-mind returns, the refund will be processed after the returned product has been received and inspected.
Original shipping charges and return shipping costs are generally non-refundable for change-of-mind returns, unless otherwise required by applicable law.
Faulty, Defective or Incorrect Products
If a product is confirmed to be faulty, defective, damaged on arrival, incorrectly supplied, or otherwise eligible for a remedy, ADVINSYS will provide an appropriate solution in accordance with our warranty terms and applicable consumer laws.
Depending on the circumstances, this may include a repair, replacement, exchange, full refund, or partial refund.
Warranty Claims
For approved warranty claims, the applicable remedy will be determined based on the nature of the issue, the product condition, and the relevant warranty terms.
This may include repair, replacement, exchange, or a full or partial refund where appropriate.
Refund Method
All approved refunds will normally be credited to the original payment method used for the purchase.
If you have any questions about cancellations, returns, exchanges, refunds, or warranty claims, please contact our customer service team at:
service@advinsys.com.au
